Swiftping Limited t/a LOW.MS Terms of Service
Last modified: 13th April 2020
Money back & Refunds
Swiftping Limited t/a LOW.MS provides a full 5 day money back guarantee if our services are found to be at fault. For our services to be found at fault, we must be made aware of any issues you have within 5 days and fail to provide any resolution within a reasonable amount of time. A reasonable amount of time can be considered 2 hours during UK working hours. Simply reporting a fault with our services does not warrant a refund, as the vast majority of faults can be fixed promptly.
ATLAS game servers that require a cluster setup are only provided with a 24 hour money back guarantee, due to the amount of time required to set up a cluster.
If you would like a refund due to another reason where are services are NOT found to be at fault, we would determine if a refund is allowed on a case-by-case basis.
All refund claims are under the discretion of Swiftping Limited t/a LOW.MS.
YOU ACKNOWLEDGE AND AGREE THAT GAME SERVERS YOU ACQUIRE HAVE NO MONETARY VALUE AND CANNOT BE REDEEMED FOR CASH, AND THAT YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES. WE ARE NOT LIABLE FOR ANY FINANCIAL LOSS YOU MAY INCUR.
Any use of any of our services to infringe copyright or trademark law is unacceptable. And if you're found to be or alleged or suspected of infringing copyright or trademark law from a service provided through us we reserve the right to cancel your service immediately without warning or informing you. This includes using nulled or cracked versions of any form on our services.
We are not liable for any financial loss that you may incur while using our services, this includes service terminations, suspensions and any other form of interruption.
Renewing and cancelling your service
Your service with us will be automatically renewed at the end of your billing period.
Payment will automatically be taken via our payment processor Stripe (if you paid by credit/debit card). PayPal payments are automatically sent to us as per the automatic payment you set-up during ordering. If you did not set an automatic payment, you will need to pay your invoice manually by logging into our billing area.
In order to stop your service automatically renewing, you must inform Swiftping Limited t/a LOW.MS by either submitting a cancellation request via our billing system (by logging into your billing account, selecting your service and then clicking the "Request cancellation" button on the left), or by contacting us (please see our contact us page for how to do this).
There are two types of cancellations, "immediate" and "end of billing period". An immediate cancellation will be processed within 24 hours of the cancellation being submitted. An end of billing period cancellation will be processed on or after the day of your billing date. Unless otherwise requested, all cancellations will by default be "end of billing period" cancellations.
If a payment is not received within 72 hours after the stated due date on the invoice, your service will be suspended. Upon receiving a payment while your service is suspended, your service will be unsuspended.
If payment is not recieved within 10 days after the stated due date on the invoice, your service will be terminated and all data belonging to your service will be irrerversibly deleted. Once terminated, a service can not be re-activated.
It is entirely the discretion of Swiftping Limited t/a LOW.MS whether a refund shall be provided for the renewal of a service, where a cancellation request is made after the respective billing day.
We will make an attempt to charge your payment method once a day up until a cancellation request is received, or your service is terminated. We will attempt to charge you while your service is suspended.
Server performance & uptime
Swiftping Limited t/a LOW.MS does not guarantee 100% uptime for any of our services, but we strive to provide as close to this time as possible. Sometimes issues can occur which may affect the services we provide to you. You accept that this can happen and that we will do our up most to resolve any issues that occur in a short space of time.
Unfortunately refunds can not be provided where downtime is caused by settings or game files being modified by customers.
In the case you are experiencing poor performance or high latency on your server, please be made aware that this can easily be caused by installing third-party modifications, or adjusting server settings. Swiftping Limited t/a LOW.MS is not responsible for any of these issues where modifications or server settings have been modified to unrecommended values.
Sometimes we need to perform essential maintenance accross our network. We will always inform all affected customers at least 24 hours prior to the downtime, and we will ensure the downtime is kept at a minimum.
Data loss and protection
Swiftping Limited t/a LOW.MS will not be held responsible for the backing up of customer data, nor are we responsible for any data loss incurred by using our service. We encourage all customers to take their own backups, and for game server customers to make use of our cloud backup tool. Game server customers can create an unlimited amount of cloud backups within the control panel.
Swiftping Limited t/a LOW.MS will only limit you to what you're paying for in respects to your max player slots (or allocated RAM in the case of Minecraft). CPU, RAM (excluding Minecraft) or disk space is not limited for our game server hosting. We closely monitor all resource usage accross our network to ensure there are ample amounts of RAM, CPU and Disk Space. We never oversell our servers.
Securing of service accounts
In any event where a game server, billing account or web hosting is hacked or hijacked, Swiftping Limited t/a LOW.MS will not be held responsible for this occurrence. It is the customers responsibility to keep all there log in details and passwords secure.
Server setup time
Swiftping Limited t/a LOW.MS does it's best to provide instant setup, which is normally within 5 minutes. Sometimes due to various different reasons, manual intervention may be required which means setup may be delayed until our office hours. Depending on the number of orders in our system, this may take up to 24 hours during particularly busy periods. Your billing date will be adjusted in the event of any delays.
Swiftping Limited t/a LOW.MS reserves the right to terminate any service that is not paid on the due date indicated on all invoices. We normally keep your data for a further 7 days after your service has been suspended, but we cannot guarantee this. In the event of termination/cancellation, we reserve the right to delete your data and all backups in our system.
Let us know if you will be unable to pay for your service, or you do not wish to continue so we can assist you in retrieving all relevant data.
Swiftping Limited t/a LOW.MS are in no way liable for payments/donations that are received in exchange for virtual or physical goods on a server, by purchasing a server, you agree to remove all liability from Swiftping Limited t/a LOW.MS in regards to customer service/payments and disputes.
Terms of service updates
We only store personally identifiable information (Name, address, IP address etc) of customers who have signed up to our Billing system and have agreed to these Terms of Service. This information is kept secure and never shared without the persons permission.
We use a third-party data processor "Google Analytics" to collect anonymous information about all visitors to our website and billing system. This data is anonymous, and is not attached to an IP address. Cookies are stored to assist with ensuring data is unique, but still anonymous.
You may request from us at anytime to receive any data we store about you. You may also request for us to delete any of this data. Some data may be required for recurring billing purposes, if this data is deleted then we may not be able to bill you. Any requests to receive or delete personal data will be processed within 7 days, and may incur a charge of £10 in some circumstances.
We do not store any of your payment details on our servers. When making a payment for a game server, you will be redirected to a third-party such as PayPal which will always be FCA compliant to the highest standards. We do not share any of your personal information with any third parties, with the exception of our payment processors Stripe and PayPal.
We strictly follow GDPR laws and guidelines.
Game Server ToS Violations
If your game server IP gets blacklisted by the developers/owners of a game, Swiftping Limited t/a LOW.MS will not provide a refund for the remainder of your billing period.