Why We Rebuilt Everything
LOW.MS has been running game servers since 2016. Over that decade and more than 50,000 customers, the setup worked well enough. WHMCS handled billing. TCAdmin handled server management. The website tied it all together with enough duct tape and determination to keep things moving.
And honestly? It worked. Until it didn't.
The website looked dated. The ordering process sent you through a generic billing portal that had no idea what a game server was. The control panel did the job but felt like it belonged in 2015. Every time we wanted to add a feature or improve something, we were fighting against tools that were never designed for what we needed them to do.
So we made a decision. Not to slap a new coat of paint on the existing setup, but to rebuild the platform from the ground up. Every layer — the website, the ordering flow, the control panel, the billing system, the server provisioning pipeline. All of it.
This is not a rebrand. It is a deliberate, ground-up investment in building the hosting platform we actually want to run, and one that you actually want to use.
We are not going to pretend everything is finished. Transparency matters more to us than marketing spin. But what we have shipped today is a substantial step forward, and what is coming next is worth talking about.
The New Website: First Impressions Matter
The previous website did its job, but it was slow, cluttered, and not particularly pleasant to navigate on a phone. We have replaced it entirely with a purpose-built site running on Nuxt 4.
Here is what that means in practice:
It is fast. Pages load in under a second. No waiting around for bloated templates to render. The site is server-side rendered for instant first paint, then hydrates into a fully interactive application. It feels snappy because it is snappy.
It is clear. Game selection is front and centre. You can see what we offer, where we host it, what specs you get, and what it costs — all without clicking through five separate pages to find a price. We have restructured every game page around what customers actually care about: locations, hardware specifications, features, and transparent pricing.
It works on your phone. This should not be a selling point in 2026, but the old site was genuinely painful on mobile. The new site is responsive from the ground up. Whether you are checking your server from the sofa or ordering a new one on the bus, the experience is the same.
Multi-language support. We have built internationalisation into the foundation. The site launches with English, and additional languages are rolling out over the coming weeks. This is not machine-translated filler — each language gets proper attention.
The goal was simple: when someone lands on LOW.MS for the first time, they should understand what we offer, trust what they see, and be able to act on it within seconds. The new site delivers that.
Goodbye WHMCS: Custom Ordering Experience
If you have ordered a game server from us before, you will remember WHMCS. It is a billing platform designed for web hosting companies. Domains, shared hosting, VPS — that is its world. Game servers were never part of the plan, and it showed.
The ordering experience went something like this: click through from our website, land on a completely different-looking portal, navigate a generic product configurator that had no understanding of game-specific options, enter your details into a form that felt like it was built in 2008, and hope the payment went through. It was functional. It was also friction-heavy, confusing for new customers, and limiting for us.
We have replaced all of it.
The new ordering flow lives entirely within LOW.MS. No redirects. No separate portals. No visual whiplash.
The process is straightforward:
- Select your game. Browse the game catalogue, see what is available and where.
- Choose your plan. Pick the resource tier that fits — with clear breakdowns of CPU, RAM, storage, and player capacity.
- Configure your server. This is where it gets interesting. Configuration options are game-specific. Ordering a Minecraft server? You will see world type, difficulty, and version options right there in the order flow. Ordering a CS2 server? You will see tick rate, map group, and slot count. These are not generic text fields — they are tailored to each game's template.
- Checkout and pay. Stripe handles payments. Cards, Apple Pay, Google Pay — modern payment methods that work. Your server starts provisioning immediately after payment confirms.
The entire flow takes under two minutes. No account creation wall before you can see prices. No surprise fees at checkout. The price you see on the game page is the price you pay.
We built this from scratch because no off-the-shelf billing platform understands game servers the way we need it to. Every game has different configuration options, different resource requirements, and different setup processes. Our ordering system knows about all of that because it is built on the same platform that provisions and manages your servers.
Account and Billing: Unified Experience
One of the most common complaints with the old setup was the split between WHMCS and the game panel. You had one account to manage billing and another to manage your servers. Different logins. Different interfaces. Different password resets. It was a mess, and we are not going to defend it.
That is gone.
You now have a single LOW.MS account. One login. One place for everything. Your servers, your invoices, your payment methods, your support history — it is all in the same panel.
Here is what that looks like in practice:
- Billing is built in. View invoices, update payment methods, and see upcoming charges without leaving the panel. No more navigating to a separate billing portal.
- Self-service cancellation. Want to cancel a server? You can do it yourself, immediately, from the panel. No support tickets. No waiting. No guilt-trip retention flows.
- Plan changes. Upgrading or downgrading your server resources is handled directly in the panel. Pick your new plan, confirm the change, and the prorated billing adjusts automatically.
This is not revolutionary. It is how things should have always worked. But getting here required replacing the billing engine entirely, and that is not a small project. We are glad it is done.
The Roadmap: What's Coming
We have shipped the foundation. A new website, a custom ordering flow, unified accounts, and a modern control panel. But there is a lot more on the list, and we want to be upfront about what is coming and when.
Near-Term: The Next 1-3 Months
This is the stuff we are actively building right now.
- Additional games. We are expanding the game catalogue. Each new game gets a purpose-built template with proper configuration options, optimised Docker containers, and tested provisioning pipelines. We are not just adding entries to a dropdown — each game is done properly or not at all.
- Server analytics dashboard. CPU usage, memory consumption, player counts, and performance metrics over time. Visible directly in your panel, updated in real time. You should not need to SSH into a box to find out why your server is lagging.
- Scheduled tasks. Automatic restarts, timed backups, scheduled commands. Set them up once and forget about them. This has been one of the most requested features and it is coming soon.
- Mod management. Browse, install, and update mods directly from the panel. We are starting with Steam Workshop integration and Minecraft plugin support, then expanding to other ecosystems.
Medium-Term: 3-6 Months
These are on the roadmap with designs in progress.
- Sub-user permissions. Share access to your server with friends or staff without giving them full control. Granular permissions so you can let someone restart the server without letting them delete it.
- API access. A documented, authenticated API for managing your servers programmatically. Build your own dashboards, integrate with your Discord bot, or automate your workflow however you see fit.
- Mobile-optimised panel. The panel works on mobile today, but we want it to be genuinely good on smaller screens. Dedicated mobile layouts for the most common actions — checking status, restarting, viewing console output.
- Webhook and Discord integrations. Get notified when your server goes down, when a backup completes, or when a player count threshold is hit. Push notifications to Discord channels, webhook endpoints, or both.
For Existing Customers: Migration
If you are an existing LOW.MS customer, you are probably wondering what this means for your current servers. Fair question.
Your servers are not affected. The games you are running today will continue running without interruption. We are not migrating live servers to new infrastructure as part of this launch. Your server IPs, configurations, and data stay exactly where they are.
Account migration is straightforward. Over the coming weeks, we will be reaching out to existing customers with instructions to set up your new unified LOW.MS account. The process is simple: create your account, verify your email, and your existing servers will be linked automatically. Your billing history and invoices from WHMCS will remain accessible during the transition period.
The timeline. We are running the old and new systems in parallel for the next 60 days. During this window, you can continue using the existing panel if you prefer, while getting set up on the new one at your own pace. After the transition period, the old panel will be retired.
Support is here. If anything about the migration is unclear, confusing, or broken, get in touch. Our support team is fully briefed on the transition process and can walk you through it. We would rather you ask a question than struggle in silence.
We know platform migrations can be stressful. We have done everything we can to make this one painless, but we are also realistic — there will be edge cases. When they come up, we will handle them quickly.
Thank You, and Go Have a Look
This rebuild has been months in the making, and we are genuinely proud of where it has landed. None of it would matter without the community that has stuck with us — through the dated website, the clunky ordering flow, and the occasionally questionable design choices.
Thank you for your patience. Thank you for your feedback. And thank you for trusting us with your game servers.
The new LOW.MS is live. Go explore it, poke around, and let us know what you think. We are listening, and we are just getting started.