Swiftping Limited t/a LOW.MS provides a full 7 day money back guarantee if our services are found to be at fault. For our services to be found at fault, we must be made aware of any issues you have within 7 days and fail to provide any resolution within a reasonable amount of time. A reasonable amount of time can be considered 2 hours during UK working hours. Simply reporting a fault with our services does not warrant a refund, as the vast majority of faults can be fixed promptly.
If you would like a refund due to another reason where are services are NOT found to be at fault, we sometimes award such refunds on a case-by-case basis.
All refund claims are under the discretion of Swiftping Limited t/a LOW.MS.
YOU ACKNOWLEDGE AND AGREE THAT GAME SERVERS YOU ACQUIRE HAVE NO MONETARY VALUE AND CANNOT BE REDEEMED FOR CASH, AND THAT YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.
Any use of any of our services to infringe copyright or trademark law is unacceptable. And if you're found to be infringing copyright or trademark law from a service provided through us we reserve the right to cancel your service immediately without warning or informing you. This includes using nulled or cracked versions of any form on our services.
If you sign up using our PayPal option your PayPal account will be automatically charged every month up until the point where you choose to cancel or remove your card details from our system. Cancellation can be requested by logging into your billing account and selecting your service (contact support for assistance). If you sent a one-off payment via PayPal rather than set up an automatic payment, all further payments to Swiftping Limited t/a LOW.MS need to be paid manually before or upto 3 days after the stated due date on the invoice to avoid service suspension and/or termination. If payment is not recieved on it's due date the service will become suspended until payment is recieved. It will stay suspended for a maximum of 3 days before resulting in account termination.
Swiftping Limited t/a LOW.MS does not guarantee 100% uptime for any of our services, but we strive to provide as close to this time as possible. Sometimes issues can occur which may affect the services we provide to you. You accept that this can happen and that we will do our up most to resolve any issues that occur in a short space of time.
Unfortunately refunds can not be provided where downtime is caused by settings or game files being modified by customers.
In the case you are experiencing poor performance or high latency on your server, please be made aware that this can easily be caused by installing third-party modifications, or adjusting server settings. Swiftping Limited t/a LOW.MS is not responsible for any of these issues where modifications or server settings have been modified to unrecommended values.
Sometimes we need to perform essential maintenance accross our network. We will always inform all affected customers at least 24 hours prior to the downtime, and we will ensure the downtime is kept at a minimum.
Swiftping Limited t/a LOW.MS will not be held responsible for the backing up the data of customer data. While we do create daily backups of all customer game servers, we still encourage all customers to take their own backups at more frequent intervals. We will soon be providing a service to allow you to take manual backups with ease.
Swiftping Limited t/a LOW.MS will only limit you to what you're paying for in respects to your max player slots (or allocated RAM in the case of Minecraft). CPU, RAM (excluding Minecraft) or disk space is not limited for our game server hosting. We closely monitor all resource usage accross our network to ensure there are ample amounts of RAM, CPU and Disk Space. We never oversell our servers.
In any event where a game server, billing account or web hosting is hacked or hijacked, Swiftping Limited t/a LOW.MS will not be held responsible for this occurrence. It is the customers responsibility to keep all there log in details and passwords secure.
Swiftping Limited t/a LOW.MS does it's best to provide instant setup, which is normally within 5 minutes. Sometimes due to various different reasons, manual intervention may be required which means setup may be delayed until our office hours. Depending on the number of orders in our system, this may take up to 24 hours during particularly busy periods. Your billing date will be adjusted in the event of any delays.
Swiftping Limited t/a LOW.MS reserves the right to terminate any service that is not paid on the due date indicated on all invoices. We normally keep your data for a further 7 days after your service has been suspended, but we cannot guarantee this. In the event of termination/cancellation, we reserve the right to delete your data and all backups in our system.
Let us know if you will be unable to pay for your service, or you do not wish to continue so we can assist you in retrieving all relevant data.
Swiftping Limited t/a LOW.MS are in no way liable for payments/donations that are received in exchange for virtual or physical goods on a server, by purchasing a server, you agree to remove all liability from Swiftping Limited t/a LOW.MS in regards to customer service/payments and disputes.
We do not store any of your payment details on our servers. When making a payment for a game server, you will be redirected to a third-party such as PayPal which will always be FCA compliant to the highest standards. We do not share any of your personal information with any third parties.
If your game server IP gets blacklisted by the developers/owners of the game, Swiftping Limited t/a LOW.MS will not provide a refund for the remainder of your billing period.